Security & Life Safety

Creating a Safe and Welcoming EnvironmentAt Orchard Park Shopping Centre, we’re proud to welcome guests from across the Okanagan, Thompson Valley, and Kootenays—as well as visitors enjoying our beautiful city.We’re committed to creating a space where everyone feels safe, included, and respected. To help make every visit a positive one, we’ve put together a few simple guidelines that reflect how we can all contribute to a welcoming and enjoyable experience.Your Experience Matters to UsAt Orchard Park Shopping Centre, we’re committed to a safe, welcoming, and respectful experience for everyone.Please take a moment to review our Rules of Enjoyment and help us keep our community enjoyable for all.Rules of EnjoymentNo riding devicesSkateboarding, rollerblading, hoverboarding, bicycles, or any motorized vehicles are not permitted.Exception: Personal mobility devices are allowed.No smoking or vapingIn accordance with the City of Kelowna Clean Indoor Air and Smoking Bylaw, smoking and vaping are prohibited within 6 meters of doorways, open windows, and air intakes.Respectful behaviour is mandatoryDisruptive behaviour is not permitted, including (but not limited to):FightingHorseplayBoisterous conductProfane languageMischiefVandalismProper attire requiredShoes and shirts must be worn at all times on the property.Need Assistance While Onsite?Our Guest Services team is here to help. If you have concerns or require support during your visit, please contact Guest Services at 250.762.2838 or visit us at Guest Services, located between Urban Planet and Planet Fitness.Contact Information:Orchard Park Guest ServicesLocated between Urban Planet and Planet Fitness Office:250.762.2838Email: [email protected]